Privacy Policy
Effective Date: 15th August 2025
At Elephant-7 Engine Oil (“Elephant-7”, “we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our Website (www.elephant7.co.in), our Mobile Apps, or when you purchase our products and services.
By accessing our Website/App or providing information to us, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Business & Registration Details
Name of business entity (Dealer, Distributor, Wholesaler, Retailer, or Private-Label Client)
Contact person’s name, address, phone number, and email
Business licenses (e.g., GSTIN, Trade License, PAN, etc.)
b) Transaction & Order Information
Orders placed, invoices, payment details (processed via secure third-party payment gateways)
Shipping/delivery addresses
c) Website/App Usage Information
Login details (username, encrypted password)
IP address, browser type, device information, app usage logs
Cookies and tracking data (see Section 7)
2. How We Use Your Information
We use the information we collect to:
Process and deliver your orders
Verify business eligibility (Dealer/Distributor/Wholesaler/Retailer)
Provide customer support and after-sales service
Manage custom/private-label manufacturing requests
Improve our Website, App, and services
Send important updates, invoices, and product-related communications
Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
3. Information Sharing
We may share your data only in the following cases:
With Service Providers: Logistics, payment gateways, IT support, and customer service partners (bound by confidentiality agreements).
For Legal Reasons: When required by law, government authorities, or in case of fraud prevention.
With Your Consent: When you request or authorize us to share specific information.
We do not share your data with unrelated third-party advertisers.
4. Data Storage & Security
All data is stored securely on servers with restricted access.
Sensitive information (like passwords and payment details) is encrypted.
While we take strong security measures, no system is 100% secure. We cannot guarantee absolute protection against cyber threats.
5. Your Rights
As our business partner/customer, you have the right to:
Access the information we hold about you
Request corrections to your business or contact details
Request deletion of your account (subject to legal record-keeping requirements)
Opt out of non-essential promotional communications
6. Retention of Data
We retain your information only for as long as necessary to:
Complete transactions and business obligations
Comply with legal, tax, and regulatory requirements
Maintain records of dealer/distributor agreements and invoices
7. Cookies & Tracking
Our Website and App may use cookies and similar technologies to:
Remember your login and preferences
Improve navigation and user experience
Collect analytics to improve our services
You can disable cookies in your browser/app settings, but some features may not function properly.
8. Third-Party Links
Our Website/App may contain links to third-party sites (e.g., payment gateways, logistics providers). We are not responsible for the privacy practices of these external sites.
9. Children’s Privacy
Our services are strictly for business entities (Dealers, Distributors, Wholesalers, Retailers, Private-Label Clients). We do not target or knowingly collect data from individuals under 18 years of age.
10. Updates to Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website. Continued use of our Website/App after updates means you accept the revised policy.
11. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact us:
Elephant-7 Engine Oil
Website: www.elephant7.co.in
Registered Office & Factory: Kola, Barasat, North 24 Parganas, West Bengal – 743234
Corporate Office: Jessore Road, Jagdighata, Kazipara, Barasat, North 24 Parganas, West Bengal – 700125
